Report. Track. Resolve.
Citizens can report public problems like road damage, garbage, or streetlights and track their resolution status in real-time.
System Status
LIVE-METRICS-01
1,250
Total public issues reported and registered in our system.
980
Public problems successfully addressed by our teams.
180
Active maintenance and repair work currently underway.
Public Accountability
Real-time tracking of public infrastructure reports and municipal resolution progress across our community.
Total Complaints
All public issues reported by citizens across the city districts.
Resolved
Issues successfully addressed and verified by our maintenance teams.
In Progress
Active repairs currently being handled by municipal departments.
Pending
New reports awaiting triage and assignment to field crews.
Report a new issue
Help us maintain our city by submitting a report today.
Report Public Problems
Select a category below to report issues in your area. Our team tracks every submission to ensure timely resolution.
Civic Workflow // Transparency
How We Resolve
A clear four-step process that tracks your report from initial submission to final community resolution.
Process Steps:
- Geographic location tagging
- Evidence upload and verification
- Automated category classification
Process Steps:
- Severity and impact assessment
- Departmental routing assignment
- Priority queue scheduling
Process Steps:
- Crew dispatch and site arrival
- Infrastructure repair execution
- Safety compliance monitoring
Process Steps:
- Quality assurance inspection
- Final status update logging
- Citizen notification delivery
Need Assistance?
Contact our community support team for help with your report or to track an existing complaint.
Report. Track. Resolve.
Help us maintain our city by reporting road damage, waste, or utility issues directly to the relevant departments.
[Public Infrastructure Management]Submit Complaint
Report road, waste, or utility issues
Use our secure portal to document public infrastructure damage. Upload photos, pinpoint locations, and track your report status in real-time.
- GPS-tagged location reporting
- Instant photo upload support
- Direct municipal routing
Track Complaint
Monitor resolution progress live
Enter your unique reference ID to view the current status of your report, assigned department, and estimated time for completion.
- Real-time status notifications
- Departmental assignment logs
- Resolution timeline tracking
Report Hazard
Urgent safety & infrastructure alerts
For immediate safety hazards like downed power lines, major water leaks, or deep road sinkholes, use our priority emergency reporting channel.
- Immediate dispatch notification
- Priority triage processing
- Safety hazard escalation
Report & Track Issues Anywhere
Download the official Public Complaint Management System mobile application. Report potholes, broken streetlights, garbage overflow, or utility outages directly from your smartphone with verified GPS coordinates and instant status notifications.
Get the Official Citizen App
Choose your preferred download method below or scan the live QR code with any camera phone to start reporting right away.
Point your mobile phone camera at the code below to open your device's store directly:
- Works in remote and low-coverage zones
- Automatic queue & background sync
- Ultra-low battery consumption mode
- Auto-detects municipal ward and street
- Interactive map-based fault verification
- Accelerates crew dispatch by up to 60%
- Real-time ticket status updates
- Direct crew notes and photo proof
- Citizen resolution satisfaction rating